SBA’s E2G – Emotional Triggers: Recognize, Regulate, and Respond Building Trust Through Emotional Intelligence

Overview:

In the world of government contracting, where high stakes, tight deadlines, and compliance pressures are the norm, emotional intelligence is not just a leadership skill—it is a strategic advantage. Likewise, human resources professionals must often mediate sensitive issues, manage conflict, and foster inclusive, high-performing teams. This webinar explores how understanding and managing emotional triggers can dramatically improve communication, collaboration, and trust across contracting teams, supplier relationships, and internal HR functions.
Participants will gain practical tools to recognize emotional cues, regulate internal responses, and handle challenging conversations with clarity, professionalism, and empathy. Whether you’re a contracting officer, a small business owner pursuing federal contracts, or an HR leader managing talent in a regulated environment, emotional intelligence is key to reducing conflict, increasing productivity, and building lasting professional relationships.

What You Will Learn:

• What emotional triggers are and how they manifest in contracting and compliance-driven environments
• How to identify your own emotional triggers and manage responses during contract negotiations, disputes, or audits
• Strategies to regulate emotions using mindfulness and cognitive reframing—especially useful during team or vendor performance reviews
• How to respond to others with empathy and build trust through emotionally intelligent communication in diverse and cross-functional teams
• Real-world examples where emotional intelligence helped resolve contractual disputes, employee relations challenges, or leadership breakdowns